Boutique Hotel Wellenberg - Zurich

That it didn't have lobby .

no effort to share client's concern and refusal to show any flexibility towards client's negative experience

location

when I arrived, they informed me, that there was no room for me in the hotel. They offered me anouther hotel, which I had to go to. I refused. I arrived at 13:45 and was sure they nave room, but want to keep it for anoutger guest. Finally, after strong 20 minutes discussion they gave me room.

Location in pedestrian area / Kind and professional personnel / Clean and quiet

Price / Size of room / Not within walking distance from station with luggage.

All main attractions of Zürich was close to the hotel. In general it was what we expected. The room was of a reasonable size and the bed was very nice.

The hotel has got an excellent location in the old city and is just a short walking distance from the shopping and banking centre of Zurich.

nice rooms comfortable very central location helpful reception staff

The location is super and on an active pedestrian street...but the room was very quite. This is a basic hotel within a easy walk to most places in the city.

Noise from other rooms was a bit much at times.

On reaching there, we were given a free upgrade and the Deluxe room included a laptop with free internet access. That was wonderful. Right in the heart of a popular area with a lot of nice restaurants below. Nice place to be in. The restaurant staff was super nice. In the breakfast, we could boil eggs our own way ie. hard boil or soft boil.

The rooms that face the side (especially our room) do not have much of a view and have a very small window. With the sloping roofs, the rooms feel cramped. I think the front facing rooms would be much airy and bright. Not much variety in breakfast. Mostly cold breakfast with only boiled eggs being the hot breakfast available, But I guess that is the case with most hotels in Switzerland.

The situation of the hotel in the old town is great & within walking distance to the railway station. We had a great meal at the restaurant attached to the hotel.

The rooms aren't sound proofed.Noise from other guests in the hotel woke us up on a couple of occasions, even with earplugs.

Great position, lovely breakfast room, old quarter of Zurich and friendly efficient staff

Central location in the Old Town .. loved the old square which the hotel opened out on to Breakfast suited out needs, fresh food

Nothing really, it was a good hotel for our needs

Gem located in the centre of the Old Town, close to everything.

It was convenient to everything but very hard to find a simple dinner meal .Very expensive.

There was no English T. V. stations to watch for when we got back to our room.

The hotel has one postive thing which is the location

The person who is working at night he was quite impolite with us